Terms and Conditions

IMPORTANT PLEASE READ CAREFULLY

Welcome to Swim Masters Swim School.

We guarantee to provide safe, quality swimming lessons that build confidence and ability, using qualified swimming teachers at all times. It is important for all members of Swim Masters Swimming School to agree and adhere to our Terms & Conditions and Code of Conduct, detailed here:

1. Acceptance and Enrolment of Terms and Conditions

1.1 By enrolling or attending a swimming lesson with us, you accept these terms and conditions set out in this document and they will form a binding contract between you and us.

1.2 You will ensure that you follow the general swimming pool rules set out at the end of this document and also follow any rules that are set out by individual swimming facilities.

1.3 We reserve the right to vary/amend these terms and conditions at any time upon reasonable notice.

2. Bookings

2.1 Bookings may be made by email and social media websites, and shall operate on a first come first served basis. Our swimming lessons are highly in demand, so we are unable to hold any spaces.

2.2 The start date, start time, venue will be set out in an invoice which will be emailed to you after you have booked on to swimming lessons.

2.3 All swimming lessons will start promptly at the stated time on your invoice. If you arrive late to the pool, the lesson will not be extended and will end at the agreed time.

2.4 Full payment is required with the enrolment form. A place cannot be guaranteed if payment is not received during the designated time frame, which is set out on your invoice.

2.5 We shall try to accommodate any request to change your day, time, location or swimming teacher with notice, however this shall be at our discretion and we shall not be obliged to provide any credit or refund if an alternative lesson is unavailable.

2.6 There will be a maximum of 5 pupils per swimming lesson. If the class you would like to join is full, you will need to join out waiting list. This can be done via email and also our social media page.

3. Payment

3.1 Payments can be made via bank transfer a late booking fee of 10% will need to be added to your invoice amount if the dealine is missed.

3.2 If paying by bank transfer, please use your Childs full name as a reference so it is easily traceable.

4. Medical

4.1 Medical conditions must be disclosed to Swim Masters Swim School regarding the health of you, your child or those that you have placed into swimming lessons with us. All information received is treated in confidence and with sensitivity.

4.2 If your child misses a swimming lesson because of an illness, you must inform us before the child’s lesson, you will NOT receive a refund however your child may be eligible for a catch up lesson. This is subject to availability.

4.3 Following on from a sickness bug, we request that your child is clear of symptoms for at least 48 hours before they return to swimming lessons.

4.4 It is YOUR responsibility to ensure that you or your children are medically safe to swim. We shall not be liable for any accidents or injuries that arise from swimming with us that relates to your individual medical conditions.

4.5 If a swimmer has broken a limb, required an operation or has been given a medical reason as to why they cannot attend swimming lessons, then a refund for the lessons missed may be considered. However, this is subject to a doctors note being received and sent to us. Only the remaining weeks of the current term will be refunded. Weeks cannot be backdated for missed lessons. Balances can also be carried over to the following term if you require. However, any refund that has been requested, will be given only at the discretion of Swim Masters Swim School reserve the right to NOT refund at their own discretion.

5. Cancellation and Refunds

5.1 If you enrol with Swim Masters Swim School and pay the full invoice amount and change your mind about having swimming lessons before lessons start, you will be entitled to a refund for what you have paid minus a 20% admin fee. You will need to cancel with us within 5 days of sending us payment to be entitled to your refund. All refunds that have been accepted and issued will reach your bank account within 30 days of acceptance.

5.2 You must inform Swim Masters Swim School if you no longer want or require your swimming space that you have booked on for. If you cancel your space after the start of the term then no refund will be given. This also applies if your child refuses to get into the water or you change your mind.

5.3 Classes that you do not attend will NOT be refunded by Swim Masters Swimming School or carried over to the following term, however you may be eligible for a catch up lesson if there is space in another class on a different day. There is a maximum of 1 catch up per term.

5.4 Any cancellations due to power cuts, adverse weather conditions, disasters, terrorism, war and pandemic will not be refunded as these are out of our control. We will do our best to find you an alternative lesson.

5.5 Should a lesson already be in progress or due to start and you need to leave for any reason, Swim Masters is under no obligation to refund for the lesson.

5.6 If you wish to take a holiday during the term, you will still be charged for the full term. You will have your option of a catch up lesson if a space is available and you will still keep your place on the course.

5.7 If we determine that there is insufficient support for a lesson, we have the right to cancel, suspend or postpone the lesson before it starts. We shall give you as much notice as possible should any cancellation occur, and we will provide you with a credit for your lesson if no suitable session is found. Our liability for any such cancellation shall be limited to this credit and we shall not be liable for any losses of any kind incurred by you as a result of cancellation.

5.8 Money credits will only be issued in the event of 5 or more credits on your account or a medical condition. Please refer to section 4.5. Any less than 5 credits will be issued via credit note, which can only be be used by the child who’s name is on it. It will only be valid for 1 year from the date of issue. If you have decided not to renew your space then all credits will still be valid for the use of the child and will NOT be refunded. You will only have your credit note to use within the swim school.

5.9 If you wish to cancel your space with Swim Masters and you have already paid for the term, please see section 5.1. However, if you request a refund during a time of war, terrorism and pandemic we will not offer a refund as the swim school will also be closed and we will only offer a credit note to which you will be able to use at another time which is convenient for you.

5.10 If for any reason you cannot make a lesson we will try our best to accommodate a catch up lesson for you however these cannot be guaranteed. If we cancel a lesson due to a teacher illness or the pool is unsafe, we will give a credit on your swimming account which will be deducted off your next terms invoice.

5.11 If you decide not to re enrol with Swim Masters you will be offered a credit note, should you have any credits with us. There will be NO refunds issued, even if the credits were accrued by a teacher illness or a pool closure.

6. Re enrolment

6.1 Customers who swim with Swim Masters Swim School will be allocated a 7 day priority slot to re-enrol for swimming lessons for the next term. This will ensure that your day, time and location will stay the same. Payment should be made before the day slot is over to guarantee the above. If no payment has been received your space will then be allocated to another swimmer.

6.2 All other spaces are allocated on a first come first serve basis. Payment is due before the allocated date on the invoice. Term dates and times will also be on your swimming schedule.

6.3 If you have chose not to re-enrol with Swim Masters Swim School, please see section 5.9.

7. Photography and video footage

7.1 Please note, due to child protection regulations photography and video filming is not permitted when there are adults or children in the swimming pool other than your own.

7.2 Official photoshoots are offered by Swim Masters Swim School throughout the year for which we obtain signed consent.

7.3 All Swim Masters Swim School photography, logos and illustrations are the copyright of Swim Masters Swim School. Any reproduction of any of the above without a written agreement will be regarded as being in breach of our copyright and dealt with accordingly.

7.4 You may not take or reproduce photographs or videos of pupils or any lesson held.

8. Limitations of liability

8.1 Whilst every reasonable precaution is taken by us to ensure security and safety at our swimming lessons, we shall not in any way be held liable for any loss or damage arising in anyway from our swimming lessons or the swimming pools we use. However, nothing in these terms and conditions shall limit the liability of any person for deaths or personal injury caused by negligence.

8.2 Any claim against us arising from attendance at one of our swimming lessons must be notified to us in writing within 3 months from the day of the relevant swimming lesson and we shall not be liable for any claim that is notified to us after this time.

8.3 In any event, we shall not be liable to you; for any purely economic loss, for consequential or indirect losses or for any loss of profit or opportunity; (where the claim is insured) for any loss which we are unable le to recover from any insurer; unable to recover from that third party; and for any loss, which is greater than the few paid by you for the relevant course of swimming lessons.

8.4 In the event that you or your child causes harm, damage, loss or injury to any other person or property during the course, you agree to indemnify us and reimburse us for all claims, losses, damages, expenses (including legal fees), and any other liability suffered by us as a result of such harm, damage, loss or injury caused by you or other pupils.

8.5 We shall not be liable for any loss or theft of your personal possessions and all property left at the property (including without limitation in the changing rooms and in the car park) is done so at your own risk.

9 Data protection

9.1 All personal data given to Swim Masters Swim School as a result of enrolment and re enrolment will NOT be passed on to any third party and will be kept secure and confidential in the swim school office.

9.2 Any personal data such as photographs of your child will not be used for any advertisement or promotion without consent and notifying the parent/guardian before use.

10. Parking

10.1 All of our swimming pools are on private properties and therefore you must supervise your children/child at all times inside and outside of the swimming pool facility.

10.2 Please respect the properties you are around and ensure that you park in the allocated parking spaces and not on any grassland (unless otherwise instructed).

10.3 We are not liable for ANY damage caused to your vehicle whilst at the facility and therefore we take no responsibility.

11. Lost property

11.1 Swim Masters Swim School take no responsibility for any damage or missing items or property left on the premises including the pool grounds and car park area.

12. Responsibility

12.1 All users of the private swimming pools should familiarise themselves with the specific pool rules. Parents and guardians are responsible for their children/child at all times whilst on the swimming pool premises. Children should not be left unattended at ANY time whilst on the premises.

12.2 Inside of the swimming pool, the floor and other surfaces may be slippery and therefore you should take necessary precautions to ensure yours and your child’s safety at all times. Any accidents/incidents incurred on the swimming pool premises should immediately be reported so an accident report form can be filled out and filed. As a result of injury. Swim Masters Swim School shall not be held liable for any personal injury or fatality occurs.

13. Private Lessons

13.1 Booking Structure

• The initial booking is a 6-week block

• After this, lessons will renew in rolling 4-week blocks

• Payment is required in advance to confirm your place

13.2 Cancellations and Charges

• You will not be charged if you provide more than one week’s notice for a missed session

• If notice is given of one month, the final two lessons of your block will not be charged

• Any cancellation with less than one week’s notice will be charged in full, as your space is reserved

13.3 How to Give Notice

Please let us know via message or email with at least 7 days’ notice. We’ll take care of everything from there.

13.4 If you decide to cancel your lessons and you haven't given one months notice then you won't receive your payment in advanced back as this is a deposit for the lesson.

Please note, Swim Masters Swim School reserve the right to update or change these terms and conditions at anytime. However, you will be given notice of these changes as and when this happens.

Swimming pool code of conduct

Swimmers should not eat for at least 1 hour prior to swimming.
Please arrive for your swimming lesson on time.
As a general rule of thumb, do not enter the pool area prior to your lesson start time. Whilst you are waiting for your lesson to commence please keep poolside noise down to a minimum so that all lessons can take place with a quiet and calm atmosphere.
Only enter the pool (water) once your instructor has invited you to do so.
Listen to what your instructor tells you. If you do not understand, please ask.
The following action is seen as disorderly behaviour; running, diving, jumping, ducking, fighting, bombing, shouting and throwing items. If you are warned and behaviour persists you will be asked to leave.
Do not dangle babies into the water at the side of the pool, you may be asked to leave the pool area and not continue your session if it occurs.
Swimming goggles, including those with ophthalmic prescription lenses, may be worn at the wearers own risk.
To avoid injury, the wearing of spectacles in the water by a swimmer during a session is not recommended. Care of spectacles is the responsibility of the parent/guardian.
Jewellery can be a hazard and should not be worn during swimming, including earrings.
Appropriate swimwear should be worn at all times in the swimming pool and communal changing areas.
During lessons parents/guardians must not interrupt or communicate with the teacher, distract the pupils or approach the poolside, unless it is a matter of health and safety or emergency.
Please ensure long hair is tied up.